Refund Policy

We want every Habictive user to feel confident about their purchase. This Refund Policy outlines when and how you can request a refund for paid subscriptions to the Habictive service.

All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. Refunds are issued through Paddle to your original payment method.

We offer a 7-day money-back guarantee on all first-time subscription purchases. If you are not satisfied with Habictive for any reason, you can request a full refund within 7 days of your initial payment.

• This guarantee applies to the first subscription payment only — it does not apply to subsequent renewal charges.
• The guarantee applies regardless of the billing cycle you selected (weekly, monthly, or annual).
• No questions asked — you do not need to provide a reason for your refund request during this period.

To request a refund, contact us at:

info@habictive.com

Please include the following in your email:

• The email address associated with your Habictive account
• Your approximate date of purchase
• The reason for your refund request (optional, but helps us improve)

We aim to acknowledge all refund requests within 2 business days and process approved refunds within 5 business days.

• Method: Refunds are processed by Paddle to the original payment method used for the purchase.
• Timing: Once approved, please allow 5–10 business days for the refund to appear on your statement, depending on your bank or financial institution.
• Currency: Refunds are issued in the same currency as the original transaction.
• Access: Upon refund, your access to paid features will be revoked. You will retain access to the free tier of Habictive.

After the 7-day money-back guarantee period has expired:

• No automatic refunds: Refunds are not automatically issued for renewal charges or for requests made after the 7-day window.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until then.
• No partial refunds: We do not issue partial refunds for unused portions of a billing period after cancellation.

We may, at our sole discretion, consider refund requests outside the 7-day guarantee period in the following cases:

• Technical issues: Documented technical problems that prevented you from accessing or using the paid features of the Service.
• Duplicate charges: If you were accidentally charged more than once for the same billing period.
• Unauthorized charges: If a charge was made without your authorization. In this case, please also contact your bank or card issuer.

Each exception request is evaluated on a case-by-case basis. Please contact us at info@habictive.com with details about your situation.

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving any billing issues promptly and fairly.

Filing a chargeback without first contacting us may result in delays in resolving the issue and may lead to suspension of your account pending investigation.

For any questions about this Refund Policy or to request a refund:

• Email: info@habictive.com
• Website: habictive.com

We aim to respond to all inquiries within 2 business days.